Frequently asked questions
Do I need an account to search?
No. You can search and compare trips without an account. Sign-in is asked only when you start booking.
How do I sign in?
With your mobile number. We send a verification code by text message, and you enter it to finish signing in.
How do I pay?
In cash when you board the bus. Safra has no online payment at the moment and never asks for bank card details.
Can I choose my seat?
Yes. You pick seats from the trip’s actual bus layout, and booked seats are shown as unavailable.
How long is my seat held while I book?
For a limited time, shown as a countdown on the review step. If it ends before you confirm, the seats are released and you choose again.
Can I book for other people?
Yes, up to 10 seats per booking. You enter separate details for each traveller, and each seat gets its own ticket.
What details are needed for each traveller?
Full name as on the ID, phone number, ID or passport number, and date of birth.
Where do I find my ticket?
In “My trips” after signing in. Show the QR code at boarding to be scanned.
Why do some trip times not match my station?
Some trips pass your station mid-route. Safra then shows the full route’s times, so confirm your boarding time at your station with the operator.
Can I follow the bus location?
A traveller can share a trip tracking link that shows the bus location while the driver shares it.
What if my connection drops while confirming?
We never create a duplicate booking. When you return we check the earlier attempt and show you the booking if it went through, or let you release the seats.
How do I delete my account?
See the account deletion information page. The final request procedure is pending approval. Deletion information